Refund policy

We want you to be completely satisfied with your purchase from Warey. If you're not happy with your order for any reason, this policy explains exactly how returns and refunds work.

Return Window

You have 30 days from the date of delivery to request a return. After 30 days, we will not be able to accept the return or issue a refund.

Restocking Fee

We do not charge any restocking fee. If your return is approved, you'll receive a full refund for the item without any deductions for restocking.

Restocking Fee: $0

Conditions for Returning an Item

Before starting a return, please make sure your item meets the following conditions:

  • The cap has not been worn or used
  • The cap is in its original condition, with tags still attached
  • The original packaging is included
  • You have your order number or proof of purchase

If the item does not meet these conditions, we may not be able to accept the return.

Step-by-Step Return Process

Step 1: Contact Us
Email us at support@warey.shop or call +1 518-587-1300. Please include your order number and the reason for the return.

Step 2: Approval
Our team will review your request. If approved, we will email you a confirmation along with a return shipping label.

Step 3: Download and Print the Return Label
Once you receive the email, download the return label file and print it on a standard printer.

Step 4: Pack the Item
Place the cap back in its original packaging (or a similar box/envelope) along with the printed return label attached to the outside.

Step 5: Ship the Item Back
Drop off the package at the designated shipping carrier location mentioned in your return confirmation email.

Step 6: Inspection
Once we receive your returned item, our team will inspect it within 3–5 business days to confirm it meets our return conditions.

Step 7: Refund Processed
If approved, your refund will be issued within 7 business days after inspection — with no restocking fee deducted.

How Refunds Are Issued

Because Warey operates on a Cash on Delivery (COD) payment system, no online payment is collected at checkout. Therefore, approved refunds will be sent via bank transfer to an account you provide, or through another payment method we mutually agree on.

Important: Any delivery charges collected at the time of COD payment are non-refundable, unless the item was defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered:

  1. Contact us within 48 hours of delivery
  2. Send clear photos of the item and packaging
  3. We will arrange a free replacement or full refund, including any delivery charges, at no cost to you

Items That Cannot Be Returned

For hygiene and safety reasons, the following may not be eligible for return:

  • Items that have been worn or used
  • Items missing original tags or packaging
  • Items returned after the 30-day window

If you're unsure whether your item qualifies, please contact our support team before sending it back.

Need Help?

If you have any questions at any step of the return process, our team is here to help.

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