FAQs

Frequently Asked Questions (FAQs)
Ordering

Q: How do I place an order on Warey?
A: Simply browse our collection, select the cap you like, choose your size/quantity, and proceed to checkout. Enter your shipping details to complete your order.

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders and view your order history more easily.

Q: Can I modify or cancel my order after placing it?
A: If your order hasn't been processed for shipping yet, contact us immediately at support@warey.shop or +1 518-587-1300, and we'll do our best to accommodate changes or cancellations.

Payment

Q: What payment methods does Warey accept?
A: We currently accept Cash on Delivery (COD). You pay for your order in cash when it arrives at your doorstep — no online payment required at checkout.

Q: Is there any extra charge for Cash on Delivery?
A: Any applicable shipping charges will be clearly shown at checkout and collected along with the product price at the time of delivery.

Shipping

Q: Where does Warey ship to?
A: We currently ship only within the United States.

Q: How long does delivery take?
A: Orders are typically delivered within 5–8 business days after processing, depending on your location.

Q: Can I track my order?
A: Yes, once your order ships, we'll provide tracking information where available.

Q: What if my order hasn't arrived within the estimated time?
A: Please contact our support team with your order number, and we'll investigate the status with our shipping carrier.

Returns & Refunds

Q: What is Warey's return policy?
A: You can request a return within 30 days of delivery, as long as the item is unused, unworn, and in its original packaging with tags attached.

Q: Is there a restocking fee?
A: No, Warey does not charge any restocking fee. Approved returns receive a full refund.

Q: How do I return an item?
A: Contact us at support@warey.shop or +1 518-587-1300 to start the process. Once approved, we'll email you a return label to download, print, and attach to your return package.

Q: How will I receive my refund?
A: Since we operate on Cash on Delivery, refunds are issued via bank transfer or another mutually agreed method after the returned item passes inspection.

Q: What if I received a damaged or incorrect item?
A: Contact us within 48 hours of delivery with photos of the item. We'll arrange a free replacement or full refund, including any delivery charges.

Products

Q: How do I know what size to order?
A: Please check the size guide on each product page. If you're unsure, feel free to contact our support team for guidance.

Q: Are the caps true to the images shown on the website?
A: Yes, every product listed goes through a quality review, and we ensure descriptions and images accurately reflect the actual item.

Support

Q: How can I contact Warey for help?
A: You can reach us via: